Your information stays part of the neighborhood.

Information we collect

We collect information you provide when ordering or reviewing, including your name, email address, mobile number, delivery address, order details, payment-method selection, feedback, and any optional SMS-consent selection.

How we use information

We use this information to prepare and deliver orders, communicate about service, maintain order records, respond to feedback, improve Luca's Coffee Shop, prevent misuse, and—only when you complete the applicable opt-in process—send the SMS program messages you requested.

SMS consent and mobile information

Providing a mobile number for order or delivery purposes does not constitute consent to recurring marketing texts. SMS consent is program-specific, optional, and not a condition of purchase.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with third parties except service providers that help us operate the requested messaging program and are required to protect that information.

Service providers and legal needs

We may use service providers, including our website host and Ontraport, to process orders, store records, and deliver communications on our behalf. We may also disclose information when reasonably necessary to comply with law, protect safety, prevent fraud, or enforce our terms. We do not sell personal information.

Retention and security

We retain information only as reasonably needed for the purposes described above and take reasonable measures to protect it. No storage or transmission system can be guaranteed completely secure.

Your choices

You may decline optional SMS consent and still place an order. Reply STOP to opt out of recurring texts or HELP for messaging help. See our SMS Terms for program details.

Contact

Privacy questions or requests may be submitted through lucaslattes.com.